Terms and Conditions - Twickenham House Clearance
Welcome to Twickenham House Clearance. These Terms and Conditions govern your use of our services and outline the rights and obligations between you and our company. Please read them carefully before engaging our services.
1. Introduction
By choosing Twickenham House Clearance, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Twickenham House Clearance offers comprehensive house clearance services, including the removal of unwanted items, furniture, and other household goods. Our services extend to residential properties, ensuring efficient and respectful clearance processes.
2.1. Scope of Services
- Residential Clearance: Complete removal of items from homes, apartments, and other residential properties.
- Commercial Clearance: Clearing office spaces, retail outlets, and other commercial establishments.
- Special Item Clearance: Handling and removal of delicate or valuable items with care.
3. Booking and Scheduling
To schedule a clearance, clients must provide accurate information regarding the property and the items to be cleared. Twickenham House Clearance will confirm the booking upon receiving all necessary details.
3.1. Confirmation
Upon booking, a confirmation will be sent via email or phone, outlining the agreed date, time, and scope of services.
3.2. Rescheduling and Cancellations
Clients may reschedule or cancel bookings with at least 24 hours' notice. Failure to provide timely notice may result in cancellation fees.
4. Pricing and Payment
Our pricing structure is transparent and competitive. Costs are determined based on the volume of items, complexity of the clearance, and any additional services required.
4.1. Estimates
Clients will receive a detailed estimate before the commencement of any work. This estimate outlines all potential costs, ensuring no hidden fees.
4.2. Payment Terms
Payments are due upon completion of the clearance services. We accept various payment methods, including credit/debit cards and bank transfers.
5. Client Responsibilities
Clients are expected to ensure that the property is accessible and that all items to be cleared are prepared for removal.
5.1. Access to Property
Clients must provide access to all areas where clearance is required. This includes granting entry rights and ensuring pathways are clear for our team.
5.2. Hazardous Materials
The removal of hazardous materials, such as chemicals, asbestos, or flammable items, is not included in our standard services. Clients must notify us of any such items in advance.
6. Liability and Insurance
Twickenham House Clearance is insured to cover any accidental damage that may occur during the clearance process. However, liability is limited to the value of the items being cleared.
6.1. Damage to Property
While we take utmost care to prevent damage, clients will be responsible for reporting any damage within 24 hours of service completion.
6.2. Lost or Damaged Items
In the unlikely event of lost or damaged items, our insurance policy will cover the replacement or repair costs up to the insured amount.
7. Environmental Responsibility
Twickenham House Clearance is committed to environmentally responsible practices. We strive to recycle and donate items whenever possible to minimize landfill waste.
7.1. Recycling
Materials such as wood, metal, and plastics are sorted and sent to appropriate recycling facilities.
7.2. Donations
Usable items are donated to local charities and organizations, supporting the community and reducing waste.
8. Privacy Policy
Your privacy is important to us. We collect and use personal information solely for the purpose of providing and improving our services.
8.1. Data Collection
Information such as your name, contact details, and property addresses are collected during the booking process.
8.2. Data Protection
We implement strict security measures to protect your data from unauthorized access and ensure compliance with relevant data protection laws.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the UK courts.
10. Amendments to Terms and Conditions
Twickenham House Clearance reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
11. Termination of Services
We reserve the right to terminate services if clients fail to comply with these Terms and Conditions or engage in behavior that disrupts our operations.
11.1. Immediate Termination
In cases of non-payment, property damage, or illegal activities, services may be terminated without prior notice.
12. Disclaimers
While we strive to provide accurate and reliable services, Twickenham House Clearance does not guarantee the availability of specific time slots or the condition of items upon removal.
12.1. Service Availability
Services are subject to availability and may vary based on demand, season, and other factors beyond our control.
12.2. Item Condition
We are not liable for the pre-existing condition of items unless damage is caused during the clearance process.
13. Force Majeure
Twickenham House Clearance is not responsible for any failure to perform its obligations due to events beyond its reasonable control, including natural disasters, strikes, or governmental actions.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining terms will continue in full force and effect.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Twickenham House Clearance regarding the use of our services, superseding any prior agreements.
16. Acceptance of Terms
By engaging Twickenham House Clearance's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
16.1. Electronic Acceptance
Acceptance of these terms can be made electronically through our booking system, indicating your agreement.